e88e Privacy Policy & Data Protection
Your personal information is extremely important to us. This policy contains a full description of how e88e collects, uses, and keeps your data secure.
Introduction & Scope
This Privacy Policy ("Policy") applies to all users ("you", "member") in relation to the e88e platform ("we", "us", "platform"). By visiting or using the e88e.lat website, you are considered to have accepted the terms of this Policy.
We believe that protecting your personal information is a fundamental right. That is why e88e only collects information that is strictly necessary to provide its services, and never collects excessive or irrelevant data. Your information will never be used beyond the purposes described in this Policy.
This Policy may be updated from time to time. In the event of significant changes, we will notify you through the platform. You are advised to review this page regularly.
What Information We Collect
During the process of creating an account and using our services on e88e, we collect various types of information. The categories of this information are described in detail below.
2.1 Information You Provide Directly
The information you provide yourself includes:
- Full name and date of birth (for age verification)
- Valid email address
- Mobile number (linked to bKash, Nagad, Rocket, or Upay transactions)
- Residential address
- National ID or passport details (for identity verification)
- Transaction information related to payment methods
2.2 Automatically Collected Information
When you browse our platform, certain information is collected automatically:
- IP address and device identifier
- Browser type and operating system
- Time spent on the platform and details of pages visited
- Referral URL (the source from which you arrived at the site)
- Cookie and session data (described in detail below)
2.3 Gaming & Transaction Information
Your betting history, game preferences, deposit and withdrawal records, and bonus usage details are stored securely in our system. This information is used to improve service quality and implement responsible gaming policies.
Purpose of Data Use
e88e uses your information for the following legitimate purposes only. Your information is never used beyond these purposes.
3.1 Service Operation & Improvement
- Account creation, verification, and management
- Processing secure financial transactions via bKash, Nagad, Rocket, and Upay
- Personalizing the gaming experience and displaying relevant offers
- Providing customer service and support
- Technical improvement of the platform and bug resolution
3.2 Security & Compliance
- Detecting and preventing fraudulent activity
- Complying with Anti-Money Laundering (AML) policies
- Age verification — services are available only to those aged 21 and above
- Implementing responsible gaming policies
- Dispute resolution and audit trail maintenance
3.3 Communication
We use your email address and mobile number to send important notifications regarding your account, transactions, bonuses, and security. You may opt out of marketing communications at any time.
Sharing Information with Third Parties
e88e does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Technology and payment gateway providers that assist in operating our platform (such as bKash, Nagad, Rocket, and Upay) receive limited information necessary to process the relevant transactions. These partners operate under strict confidentiality agreements.
4.2 Legal Obligations
Information may be provided when required by a court order, government directive, or applicable law. In such cases, we always provide only the minimum information required by law.
4.3 Game Providers
Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, and other game providers may receive technical information (such as session tokens) to manage gaming sessions. They do not directly receive your personal identity information.
4.4 Fraud Prevention
Limited information may be shared with industry-wide security networks to prevent money laundering and fraudulent activity. This is essential to protect the interests of all members.
Cookies & Tracking Technologies
The e88e platform uses cookies and similar technologies — small text files stored in your browser.
5.1 Essential Cookies
These cookies are essential for the core functionality of the platform. They remain active to maintain login sessions, perform security verification, and ensure the security of financial transactions. They cannot be disabled.
5.2 Functional Cookies
These cookies are used to remember your language preferences, display settings, and personal preferences. They make your experience more convenient.
5.3 Analytical Cookies
These cookies collect information to understand how the platform is used and to improve service quality. The collected information is processed in an aggregated and anonymous manner.
You can manage cookies from your browser settings. However, disabling essential cookies will limit some functionality of the platform.
Data Security Measures
e88e uses multiple industry-standard layers of protection to ensure the security of your information.
SSL Encryption
All data transfers are secured through 256-bit SSL encryption. Your personal and financial information is exchanged through a fully secure channel.
Firewall Protection
Advanced firewalls and intrusion detection systems keep our servers protected from unauthorized access.
Access Control
Only authorized personnel receive limited access to the information they need. All access is logged and monitored.
Secure Data Storage
Stored data is kept in encrypted databases. Regular backups and security audits are conducted.
That said, we acknowledge that no method of transmitting information over the internet is 100% secure. However, we are committed to ensuring the highest level of protection, and our security technology is updated regularly.
Your Data Rights
You have a number of important rights over your personal information, which e88e respects.
7.1 Right to Access
You have the right to know what information we hold about you and to receive a copy of it. Send this request to [email protected] and we will respond as soon as possible.
7.2 Right to Rectification
If your account contains incorrect or incomplete information, you may request a correction. After verifying your identity, we will make the necessary corrections.
7.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, information required to meet legal obligations must be retained for a specified period.
7.4 Right to Restrict Processing
In some cases, you may request that the processing of your information be restricted, particularly while a dispute about the accuracy of the information is ongoing.
7.5 Right to Data Portability
You have the right to receive the information you have provided in a structured and commonly usable format. To make this request, contact [email protected].
Please note: Even after account closure, certain information must be retained for a specified period as required by legal and regulatory obligations.
Data Retention Period
e88e retains your information only for as long as necessary.
- Active accounts: Full information is retained while the account is active.
- Inactive accounts: If an account remains inactive for a long period after the last activity, information may be limited.
- Closed accounts: Financial transaction and identity verification information is retained for a specified period as required by law.
- Fraud-related information: Information required for fraud investigations may be retained for an extended period as needed by law.
Once the specified retention period has ended, information is securely and permanently deleted or anonymized.
Protection of Minors' Data
e88e strictly provides services to those aged 21 and above. We do not knowingly collect any information from anyone under the age of 21.
Age verification is mandatory during account registration. If a user is confirmed to be under 21, the account is immediately closed and the related information is deleted, except where retention is required by law.
If you believe that a minor's information may be held by us, please notify us immediately at [email protected].
Policy Changes & Updates
This Privacy Policy may change from time to time in response to business needs, legal changes, or technological developments.
In the event of significant changes, we will post a notice on the platform and notify you at your registered email address. Continued use of the platform after changes have been made will be considered acceptance of the new policy.
The date of the most recent change will be noted at the top of this page. We recommend that you review this policy regularly.
Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data rights, please contact our support team.
Privacy Support
- Email: [email protected]
- Live Chat: Available 24/7 in Bengali and English
- Hours: Around the clock, Bangladesh Standard Time (BST, UTC+6)
When submitting a data rights request, please contact us from your registered email address and clearly state the subject of your request.
For more information, visit our FAQ page and Terms & Conditions page.